Refund & Cancellation Policy

Last Updated: June 2026

At VIABIG Workspace, we strive to maintain transparency regarding enrollments and payments.

1. Enrollment Confirmation

Enrollment is considered confirmed once payment has been successfully processed.

2. Cancellation Requests

Participants may request cancellation before program onboarding begins. Cancellation requests must be submitted in writing to hello@viabig.com.

3. Refund Eligibility

Eligible Refunds

A full refund may be considered if:

  • Duplicate payment occurs.
  • Payment is processed but enrollment cannot be provided by VIABIG.
  • Technical or administrative error prevents access to the purchased program.

Non-Refundable Situations

Refunds will generally not be provided when:

  • A participant changes their mind after onboarding.
  • A participant fails to attend sessions.
  • A participant becomes inactive.
  • A participant is removed for policy violations.
  • Program materials or resources have already been accessed.

4. Program Rescheduling

VIABIG may reschedule program start dates due to operational requirements. Such changes shall not automatically qualify for refunds.

5. Refund Processing

Approved refunds will be processed to the original payment method within 7–14 business days. Processing times may vary depending on banking and payment provider systems.

6. Chargebacks

Users are encouraged to contact VIABIG before initiating payment disputes or chargebacks. Fraudulent chargeback claims may result in account suspension.

7. Contact

For refund requests: